[email protected]

Contact Us

We are here to help you plan your perfect United Kingdom tour

Get in Touch

Our Contact Details

Reach out to our team for tour enquiries, booking assistance or any questions about travelling to the United Kingdom

International Visa Service Sp. z o. o. sp. k.

NIP (Tax Number) 9542766476
Registered Address ul. Graniczna 29, 40-017 Katowice, Poland
Email Address [email protected]
Tour Bookings & Enquiries For tour bookings, itinerary questions and group travel enquiries, please email us or call during office hours listed below.
Response Time We aim to respond to all enquiries within 24 business hours. Urgent matters may be directed to our phone line.
VisitBritainTours.com office - contact us for UK tours
When to Reach Us

Office Hours

Our team is available during the following hours to assist with your UK tour enquiries

Monday – Friday
09:00 – 17:00

Weekdays (CET / Warsaw Time)

Full team available for phone & email enquiries
Saturday
10:00 – 14:00

Weekend reduced hours

Email and urgent phone enquiries only
Sunday
Closed

Office closed on Sundays

Leave us a message and we will reply on Monday

All times are in Central European Time (CET / UTC+1). Public holidays in Poland may affect availability.

Common Questions

Frequently Asked Questions

Quick answers to the questions our guests ask most often

Booking with us is straightforward. Browse our tour packages, choose the tour that suits you and send us an enquiry via email at [email protected]. Our team will confirm availability, answer all your questions and guide you through the booking and payment process step by step. A deposit of 25% secures your place.

We understand that plans change. Cancellations made more than 60 days before departure receive a full refund minus the booking deposit. Cancellations between 30 and 60 days before departure forfeit the deposit. Cancellations within 30 days of departure are subject to a 50% charge. We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances. Please contact us as early as possible if your plans change.

We accept all major credit and debit cards (Visa, MasterCard, American Express), bank transfers (SEPA / SWIFT) and PayPal. A 25% deposit is required at the time of booking, with the balance due no later than 60 days before your departure date. We can also arrange instalment payment plans for bookings made more than 90 days in advance — please ask our team for details.

Travel insurance is not included in our standard tour packages, but we strongly recommend that all guests purchase comprehensive travel and medical insurance before travelling to the United Kingdom. As a non-EU country post-Brexit, the UK requires visitors to pay for NHS treatment unless a bilateral health agreement applies. We can recommend trusted insurance providers upon request. Please ensure your policy covers trip cancellation, medical expenses and personal liability.

Yes! We specialise in both private and group tours. Groups of 10 or more receive a minimum 10% discount on all packages, and groups of 20 or more can benefit from bespoke itinerary design at no additional cost. We also offer corporate group tours, school educational tours and custom special interest tours (literary, whisky, royal heritage and more). Contact us with your group size and dates for a personalised quote.
Find Us

Our Location

We are based in Katowice, Poland. Contact us for directions or visit us during office hours.

By Train
Katowice Central Station — 15 min walk

By Bus / Tram
Multiple tram routes stop nearby

By Car
Paid parking available on ul. Graniczna